Six Sigma is an overall enterprise improvement
methodology that uses data to monitor, control, and improve
operational performance by eliminating and preventing 'defects'
in products and associated processes. Six Sigma emphasizes producing
better, faster, and lower cost product and services than the
competition and stresses breakthrough improvement, for improved
bottom line results.
To
achieve Six Sigma quality, a process must produce no more than
3.4 defects per million opportunities. An "opportunity"
is defined as a chance for nonconformance, or not meeting the
required specifications.
Six
Sigma as a philosophy will create a heightened awareness of
the need for on-going and everlasting quality improvement efforts.
Six Sigma as a process will provide employees with the tools
and skills they need to embrace the Six Sigma philosophy. By
striving to achieve a six sigma level of quality, companies
reduce costs related to scrap, rework, inspection, and customer
dissatisfaction.
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