Any service provider offering IT or IT based services can implement these specifications to provide an evidence that it has capability for the design, transition, delivery and improvement of services that fulfill service requirements.This assurance can be built by implementing a service management system. ISO 20000 provides requirements for such service management system. Organizations who implement this system can approach an accredited certification body for certifying their implemented service management system.
ProcessLOGIX assists organizations to develop and implement a certifiable service management system that complies with the requirements of ISO 20000-1. Following roadmap is followed by ProcessLOGIX while delivering the consulting services with regards to ISO 22000-1 based service management system:
- Gap analysis - existing system vis-a-vis ISO 22000-1 requirements
- Documentation - Service Catalogue, Service Management Policy Manual, Service Management plans, Procedures, Templates for record generation and monitoring/measurement.
- Training - Awarenss training to Top Management, Service Management Team
- Audits - Internal Audits of the implemented Service Management System
- MRM - management reviews of implemented service management system
- Certification preparation
The new version, ISO 20000-1:2011 revises the earlier ISO 20000-1:2005 specification. The earlier version was aligned to ITIL V2 framework while the new version is greatly aligned to ITIL V3.
